Import integration document

Integrations – Portal descriptions

Adding a new integration

You can integrate the third-party app or services into your Document360 projects.

Go to Settings, under Knowledge base site select Integrations menu

You can find the list of integrations if you have added any earlier

Click on the Add new integration button and a side window would appear on the right

Here you can find the list of featured and other integration options available

Also, you can identify if the integration is currently active or not with the

Select from the list the app or service you want to integrate

You can find the short description of what the integration does and the status of the integration (On/Off) in your knowledge base

Now in type in the Description () and the App ID () and click on Add

Intercom

Share articles and search app widgets in the chat responses of messenger.

Google Analytics

Track, analyse, and understand what goes on with your KB web analytics.

Google Tag Manager

Integrated tag management solution to manage web tag implementation.

Segment

Collect, track, manage, send, and archive your KB first-party customer data.

Hotjar

Track & understand your website/KB user behaviour using analytics methods.

Disqus

Add a forum to your articles so customers can leave feedbacks and get help.

LiveChat

Provide a real-time support experience with LiveChat on your Website or KB.

Olark

Talk to your website users through this chat software and provide support.

Freshchat

Integrate the live chat software from Freshworks to engage your customers.

Zoho PageSense

Measure, understand, & optimize page metrics to enhance web experience.

Mixpanel

Quantify and strategize with user behaviour analytics and event tracking.

Amplitude

Event tracking & understanding customer behaviour on your website/KB.

Heap

Track your user metrics and behaviour on your website/KB across devices.

Commento

A light comment widget that can be embedded onto your website/KB.

Kommunicate

A hybrid real-time chat software that powers both bot and human chats.

Crisp

Simplify customer support with live chat and integrated knowledge base.

VWO

Web experience optimization and KPI improvement with page A/B testing.

Google Optimize

Optimize your website with Google’s A/B, multivariate, and redirect tests.

Freshmarketer

A marketing automation & conversion optimization tool from Freshworks.

Chatra

Live chat and messenger on your website to talk to visitors in real-time.

GoSquared

Real-time chat with website visitors; add internal notes and live translate.

Doorbell

Collect, manage, & understand your customer feedback on your website/KB.