User Management

You can assign three types of users to your Serverless360 SaaS account:

• Account Owner: The person who signs up first for an account with Serverless360 becomes by default the owner of that account. The Account Owner has access to the entire application including the payments section. The Account Owner can invite other users to the account and define them as either a Super User or Normal User. We introduced a feature a couple of releases back where the ownership of an account can be transferred to another Super User if the Account Owner wants to. An account can have only one “Account Owner”.

• Super User: A Super User is like an Account Owner with access to all the features and sections of the application except the Payments section. Any number of Super Users can be added to an account. Super Users are pretty much like administrators. They also have the privilege to add/invite users to the account and modify Settings.

• Normal User: Normal Users differ from an Account Owner and Super User in that they cannot access the Settings section of the application. This is for this user level, granular access can be configured.

In this screen, you can see the various operations you can do from the User Management screen.

1. Add User - Click this button to add a new user to your Serverless360 account
2. Refresh - Click the Refresh button to refresh the Manage User screen
3. User Type - The user types represents the access level for that user
4. Email Address- Displays the email address of the user registered with Serverless360 account
5. Edit - Click Edit to make changes to the existing user information
6. Delete - Click Delete to remove the user from the account

Changing Account Ownership

In many business scenarios, we have seen users requesting to switch the account ownership to another user in the account. Since there can be only one account owner in a Serverless360 account we have a feature to switch the account ownership with another super user in the same account. When a super user becomes the account owner, the previous account owner automatically becomes a super user.

This may be used most often in circumstances such as the current account owner leaving a company. In this case, the account owner user cannot be deleted. The account owner himself needs to close the account. This may incur a huge loss of data; to avoid these scenarios we have the option to transfer the account ownership. If you are an Account Owner and wish to promote another user to be your account's owner, then:

1. Log in to your 'Serverless360 account' (as account owner)
2. Click the 'Settings' icon on the Home Dashboard
3. Click the 'Users' tab from the left navigation panel to open the Users screen
4. Click the 'Switch Ownership' button on the top of the screen
5. The system will open a confirmation pop up and list the available user to transfer the account ownership. Click the drop-down and select the user whom you wish to transfer the account.
6. Click 'Continue' to complete the process
7. The new account owner will be intimated about the transfer of account ownership via an automated system generated Email.